Privacy Policy

Privacy is an important consideration when making decisions about purchasing online. We promise responsible handling of sensitive customer information, and the following policy explains what we do with the information we collect from our customers.  By using our website, you agree to the Terms of this Privacy Policy.

Information Collection and Use

The HighBoy is the sole owner of the information collected on TheHighBoy.com. The information is used only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages, fulfilling orders, or analyzing data. In those cases, we provide only the information necessary for the performance of those specific functions. We will not sell, share, or rent this information to any other entity for any reason. We use the information you give us to personalize the service to individual needs, to service customer requests, to respond to customer queries, and other communications, and to improve our service. The HighBoy will not disclose any of your personal information, except as described above, or when we believe in good faith that the law requires it, or to protect the rights or property of The HighBoy.

Other than as set out above, you will receive notice when information about you might be used for any other purpose or go to any other third parties, and you will have an opportunity to choose not to share the information.

Logging In

Anyone using the web can enter TheHighBoy.com, but in order to make purchases from the site, a user must first log in. During log in, a user is required to give contact information (such as name and email address). Logging in involves creating a username and password, which when entered later, allows access to a personal account, with purchase history and other information. You are responsible for maintaining the confidentiality of your account username and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Ordering

We request additional information from the user on our order forms. Here, a user must provide contact information (such as name, billing, and shipping addresses) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders only. If we have trouble processing an order, this contact information is used to get in touch with the user. You are given the choice of not having us store this information.

Children

We are committed to protecting online privacy for all of the visitors to our site, including children, in accordance with the Children’s Online Privacy Protection Act.

TheHighBoy.com is not designed nor intended to be attractive to use by children under the age of 13. Our Terms of Use require that users must be 18 years old or older in order to register on our Site and use our services. If you are under the age of 18 please do not submit any information to us.

TheHighBoy.com may sell Children’s products, such as antique toys or books, but such products are intended for purchase and use by adults.

Cookies

A cookie is a piece of data transferred by us to your hard drive, which allows our system to recognize your browser on subsequent visits to our site. This enables you to enter the site without the necessity of logging on. Cookies can also enable us to track and target the interests of our users in order to enhance the user experience on our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, he or she may still use our site.

Log Files

We use IP addresses to analyze trends, administer the site, track each user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may use a third-party credit card processing company to bill users for goods and services. These companies are not authorized to retain, share, store, or use personally identifiable information for any secondary purposes.

The HighBoy may disclose user statistics to describe our audience to prospective partners, advertisers, and other third parties, and for other lawful purposes. These statistics are always anonymous and never related to specific users.

Links

As a service to our users, we may provide links to other sites from our website.  Please be aware that The HighBoy is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this website.

Security

This web site takes precautions to protect our users’ information. When users submit sensitive information via the web site, their information is protected both online and offline.

When our log in/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with encryption software. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked (as opposed to un-locked, or open, when you are just surfing).

While we use encryption to protect sensitive information online, we also take measures to protect user information off-line. Because our website is an extension of retail dealer locations, the physical store and online inventory and customer databases are linked. However, we do not store credit card numbers from online transactions and, at log in, users are offered the option of not having their billing or shipping address details stored in our customer database. If such an option is exercised, those details will remain only on the customer order form, which is necessary to track customer orders. Access to the customer database is limited to those employees with a need to perform specific functions (such as shipping, order transaction, customer service, or billing) and each access is password protected.

All email communication regarding sales orders will refer to credit card numbers only by their final four digits.

If you have any questions about the security at our website, you can send an email to info (at) thehighboy.com.

Email Communication

We send registered customers of TheHighBoy.com regular emails with information and updates about our products and events.

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update, or remove that user’s personal data. This can be done online by making corrections to the relevant data in the Customer Account tab or by emailing us at info (at) thehighboy.com.

U.S. Based Service

Our center of operation is in the United States. Your data is held in the United States and transactions are processed in U.S. Dollars on servers in the United States. As such, all data is held in accordance with United States laws and procedures, which differ from those in other regions of the world.  By using this service, you acknowledge that you understand and agree to these data policies.

Notification of Changes

If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users in advance by email and users will have a choice as to whether or not we use their information in this different manner. Unless permission to use information in another manner is granted, we will only use information in accordance with the privacy policy under which the information was collected.

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